A selection of the questions most frequently asked by
our customers, together with the appropriate replies. If your
specific question is not included, please send us an e-mail to
info@cyber-computers.co.uk,
We will respond quickly and do our very best to help.
What are your charges?
We constantly review our charging structure to ensure that it
remains as competitive as possible and always represents excellent
value for money. Please call us and one of our friendly staff will
be happy to advise you.
What happens if the engineer is unable to repair my
computer?
In this case, our No-Fix-No-Fee * policy means that there will be
nothing to pay at all, apart from a small callout fee. To this date
there is not a problem which our technicians have not been able to
fix or solve.
Is there a callout fee to pay?
We charge a small callout fee, if you are not a business contract
memeber - this is intended only to cover the engineer's petrol
costs.
Do you charge for travelling time?
No. We do not charge for travelling time
Is your work guaranteed?
Our work is fully guaranteed. All components are supplied new and
are covered by a full twelve months parts and labour warranty.
Can I limit the booking to one hours' work?
Yes, you can choose to limit the booking to one hour and the
engineer will do his very best to complete the work within the
agreed timescale.
If the repair takes only forty minutes, will I have
to pay for a full hour?
Our minimum charging period is one hour. If the repair is completed
in less time than this, the engineer will offer to stay for the
remaining time to carry out a general PC health check or a virus
scan.
Do you repair laptops?
Yes we do, an we are one of the best laptop repair centres in
Tameside.
Do you repair printers?
We carry out software related repairs to printers - driver and/or
installation problems, however, we do not repair printer hardware
failures.
Do you repair monitors?
Unfortunately, we do not carry out repairs to monitors. For monitor
hardware failures, we recommend you to contact the manufacturer or
perhaps
consult a
television repair specialist.
Which methods of payment do you accept?
We accept payment in cash, by cheque (with guarantee card) and we
also accept all major credit and debit cards. A full receipt/invoice
will be given.
Are there any current job vacancies?
We are always pleased to receive applications from suitably
qualified and experienced computer engineers - please send your CV
to us at
info@cyber-computers.co.uk
