For business
customers requiring on-going support for their office computers, we
offer the option of purchasing Prepaid Support Hours. Available in blocks of 3 hours, 6 hours or 12 hours.
Prepaid Support Hours are priced at a substantial discount from our
standard hourly rate. Prepaid Support Hours are valid for a period
of twelve months from the date of purchase and would give your
business priority when booking an engineer visit.
They form the ideal solution for any business that
does not want to be committed to an expensive maintenance contract,
but needs the reassurance of knowing that its IT support
requirements are in the hands of an established and professional
company.
We
strive to develop strong working relationships with our customers
Cyber Computers do not simply sell computers; we work
hard to develop a strong working relationship with all of our
customers, to really understand the nature of their business.
Through this approach we are able not only to respond quickly to our
customer’s requirements, but also to make proactive recommendations
intended to enhance the customers business through effective IT
systems.
A
single source for all your IT requirements
The mass of potential suppliers for each part of your
IT systems can be quite daunting. Cyber Computers can provide a
single source for all of your IT requirements, from a printer
cartridge to a new server. Just let us know your requirements and we
can use our experience, expertise, and range of suppliers to provide
you with the right solution at a competitive price.
Key benefits of a support contract with Cyber Computers
Preventative maintenance to detect and deal with
issues before they become business impacting problems. Customer
support when you need it via telephone, email, or engineer site visit Fast response to high business impact problems, Low impact problems are dealt with in a timely and
cost effective manner, designed to minimise business
disruption, Support contract tailored to suit your individual
business requirements
Prevention is better than cure, we say at Cyber
At Cyber Computers we believe that “prevention is
better than cure” when it comes to your business IT systems. Instead
of reacting to fix a problem if your IT systems fails (and
subsequent business disruption that results) it is often possible to
detect potential issues at an early stage and take remedial action,
before they develop into business impacting problems.
During each scheduled visit our engineers will carry
out a variety of checks and tests in order to detect such issues,
and will take the necessary steps to resolve them. We call this
preventative maintenance (a little like servicing your car) and it
forms one of the essential elements of our business support
contracts.
High impact problems
Of course not every issue can be detected and
resolved at an early stage, and if the worst happens and your
business experiences a serious problem you can be assured that Cyber
Computers will respond in a timely manner. If the problem cannot be
readily resolved via telephone or online support, an engineer will
be despatched to your site to deal with the problem “hands on”.
Low impact problems & routine administration
Not all IT problems require immediate attention, for
example if a desktop computer fails (but there is spare available to
use) there may be little or no immediate business impact. In order
to minimise the number of support hours utilised we may sometimes
suggest that low impact problems are dealt with during the next
routine engineer visit, although ultimately the decision is yours to
make.
